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Micro HD Troubleshooting and Technical Updates

1. Camera not powering on
2. Camera locks up
3. Camera won't connect to computer and/or charge 
4. Low audio volume when playing back video 
5. Replacing internal battery 
6. Connecting Micro HD+ to smart phone or tablet with USB
7. Using a longer USB cable with Micro HD / HD+ 
8. Battery life when using Micro HD / HD+ in extreme cold temperatures
9. Recording continuous video 
10. Pictures / videos not sharp or out of focus
11. Underwater pictures / videos have too much red/purple 

1. Camera not powering on 

When battery is empty, the camera may not have enough power to turn on and can lock-up and/or emit static sound from the speaker.  Firmware update version V2.55 (for Micro HD) fixes this issue.  The firmware is available for free download on the SeaLife website:  www.sealife-cameras.com/firmware

If you are not able to charge the battery or make USB connection with computer, please refer to section 3 below. 

If the camera still does not power on, try this:

a)   Push and hold the power and shutter buttons at the same time to force off the camera processor.

b)   Connect camera to wall charger and charge for at least 20 minutes.  If the camera does not respond to the wall charger, let it remain connected for 20 minutes.

c)   Remove from wall charger and power on the camera. 

If you are not able to get camera to power on, please contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: http://www.sealife-cameras.com/authorized-dealer-locator

2. Camera locks up

If camera locks-up, push the shutter and power button at the same time to force off the camera.   Make sure your camera firmware is updated – See section 3 above.  If you still experience camera lock after updating the firmware, please notify the SeaLife Service Center at service@sealife-cameras.com. Include camera serial # and any details about when the lock-up occurred.  

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3. Camera won't connect to computer and/or won't charge

If the camera does not respond when connecting to your computer or wall charger, do this in order:

a)   Thoroughly clean the gold-plated USB contacts on the camera and USB adapter using a cotton swab or cloth moistened with isopropyl alcohol.  Do not use pencil eraser or other abrasives to clean the contacts as that will remove some of the gold plating.  If you see any sign of corrosion on the gold contacts of the camera, notify your local service center for repairs. If you see any sign of corrosion on the gold contacts of the USB adapter, replace the adapter (item # SL50103). Note: The USB adapter is not waterproof and needs to be replaced if it got wet.  

b)   Make sure to only use the USB cable provided with your SeaLife Micro camera.  Other micro-B type USB cables may not be compatible because of insufficient conductivity or lack of proper shielding. Replace the USB cable (item # SL51004) if you see any signs of corrosion or damage. 

c)   Connect camera to the USB wall charger or computer.  If the camera does not respond when making the connection, push the shutter and power button at the same time and keep it connected to wall charger (or computer) for at least 20 minutes.  After 20 minutes, disconnect USB adapter and power on the camera.  With camera powered on, reconnect camera to wall charger (or computer).  The camera should respond to make connection and display PC – Charge – Ext Power options.

Important note: If the camera responds to computer connection [by displaying PC icon] but your computer does not show connection, it is most likely a failure with the 3rd and/or 4th USB contact pins, which is used for data connection.  If thoroughly cleaning the USB contacts and replacing the USB adapter does not resolve the connection issue, please contact the SeaLife Service Center for repairs.

If you are unable to resolve USB connection issue, please contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: http://www.sealife-cameras.com/authorized-dealer-locator

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4. Low audio when playing back video

The camera includes a microphone located inside the waterproof enclosure, which may be turned ON or OFF.  When the microphone is turned ON, the volume is preset to the highest possible setting, however the video recording audio is minimal because of the waterproof design.   Underwater, you will hear the diver breathing. Above water only loud sounds will be recorded.  We recommend using Windows Movie Maker, Apple iMovie, YouTube or video editing software to add music or narrations to your final video production.

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5. Replacing internal battery

The camera maintains 85% of its original power after 500 recharge cycles and 70% after 1000 recharge cycles.  If the battery life becomes noticeably shorter, considering having it replaced by an authorized Sealife service center for a cost of $75.   Service includes new 3.7V 2350 mAh Li-ion battery and waterproof depth testing to 200ft to ensure reliable waterproof seal. For more information, contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: http://www.sealife-cameras.com/authorized-dealer-locator

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6. Connecting Micro HD+ to smartphone or tablet with USB cable

You can use the USB cable to connect the camera to a PC, smartphone or tablet for downloading pictures and videos.  When connecting to a smart phone or tablet, you will need to purchase a USB adapter specific to the make / model of your phone or tablet, available at most electronic stores.  When connecting the camera directly to an iPad or iPhone, a USB Power Y-Cable is required to provide additional power to support a USB connection. 

Here is a video that demonstrates how to connect any SeaLife Micro camera to an iPad using a USB y-Cable. CLICK HERE to view video.

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7. Using a longer USB cable with Micro HD / HD+

The Micro HD comes with a 12”/30cm USB cable (item # SL50104).  It’s a high quality cable with 80% copper shielded to prevent electromagnetic interference that can corrupt image files during download.  A new longer cable with 80% copper shielding is now available for purchase from your SeaLife dealer or at www.sealifepartsdirect.com. The item # is SL51004 and suggested retail price is $6.

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8. Battery life when using Micro HD / HD+ in extreme cold temperatures

The camera is designed to be operated at temperatures of 0°F to 120°F (-18°C to 50°C) on land and +33°F to +110°F(.5 °C  to 44°C) underwater. When using the camera in extreme cold temperatures, the battery life at full charge will be less than when operating at normal room temperatures. 

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9. Recording continuous video

The camera is capable of recording continuous video as long as there is sufficient memory space and battery power available.  The continuous video will be saved in 45 minute segments (about 3.8GB per segment).

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10. Pictures / videos not sharp or out of focus

There are many factors that may contribute to pictures or videos not being sharp. Most common is shooting in low light conditions, which can cause a grainy image or motion blur. Consider purchasing a Sea Dragon external photo-video light ideal for capturing sharp, colorful pictures and videos underwater or in low light conditions.

The camera uses a fixed focus lens that is sharp from 12” (30cm) to infinity. Make sure to maintain at least 12” (30cm) distance between the camera and the subject. For close-up shooting distances of 6” to 24” consider purchasing the SeaLife 10X Close-Up lens at your local SeaLife dealer. To find a dealer near you, visit our dealer locator.

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11. Underwater pictures / videos have too much red/purple

The SeaLife Micro HD+ features underwater white balance settings that corrects for the blue effect. Set the camera to Dive Mode for depths greater than 25ft/8m or Snorkel mode for shallower water. Dive mode uses "Underwater Deep" white balance which adds a more red and yellow to the image compared to Snorkel mode. These color correction modes work well, down to about 60ft/18m, where ambient light conditions are sufficient. At greater depths, there is a complete absence of reds and yellows, so color correction modes (or optical filters) are not very effective. 

Above left: Picture taken at 30ft in Land                                        
Above right: Picture taken at 30ft in Dive mode (w/ color correction)

In some diving conditions, the “Underwater Deep” white balance setting may result in over-correcting the image resulting in too much red/purple colors. In that case, select “Underwater Shallow” white balance.

Above left: Camera set to “Underwater Deep” white balance results in too much red/purple
Above right: Same scene using “UW Shallow” white balance results in more natural colors

When using a photo=video light, set the camera to “Ext. Light” mode. If using two lights, select “Dual Ext. Lights mode. These scene modes use “Underwater Shallow” as the default white balance setting, which adds a little color correction. In some darker shooting conditions causes too much red in the image foreground. In the light and results in natural colors. Keep in mind that when shooting beyond the effective range of the light, we recommend turning the light off and changing WB to “Underwater Deep” or “Underwater Shallow” depending on your depth.

The above pictures of a scorpionfish were taken in a shaded area of a shipwreck. Camera was set to Camera + Ext Light mode , which uses Underwater Shallow as the default white balance setting. You can see the fish and foreground are too red. The picture to the right was the same scene but white balance was changed to “Auto” resulting in more natural colors.

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Sealife Service Center
Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057
ph. 856-866-9191

Short Title: 
Micro HD