Frequently Asked Questions
If you have any questions that are not answered in this FAQ please submit them to:
service@sealife-cameras.com
Where can I purchase SeaLife products?
SeaLife cameras and accessories can be purchased at your local
authorized SeaLife retailer. Use the Dealer Locator page on this
website to find an authorized dealer near you. The Dealer Locator also
contains a list of international distributors in your country. To find
and authorized dealer outside the USA, contact the distributor in your
country.
Important notice: If you purchase a SeaLife product
from a dealer located outside your own country, be aware that the
importer in your country is NOT obligated to provide warranty service.
Q: Where do I get my camera serviced?
A: Contact your local authorized SeaLife dealer who will assist you
with service. You can also ship the product directly to the SeaLife
Service Center. See our Technical Support
page on this website for
more details on returning products directly to SeaLife. For service
outside the USA, contact your local dealer or the importer in your
country. A list of international distributor can be found on our
Dealer Locater page.
Q: How can I order spare parts?
A: You can purchase spare parts at your local authorized SeaLife dealer.
You can also order spare parts online at www.SealifePartsDirect.com (For US residents only).
To order spare parts outside the USA, contact your local dealer or importer in your country.
A list of dealers and importers can be found on our Dealer Locater page.
Q: Where can I find more detailed answers on how to use SeaLife®
products?
A: You will find important updates and instruction manuals for all
SeaLife products under the Technical support menu located on the home
page. Our wesbite also includes an online guide for taking
underwater pictures called,
Great Pictures Made Easy
. If you don't find the answer to your question on our website, please call at (856)
866-9191 or email us at service@sealife-cameras.com.
Q: How deep do SeaLife cameras go?
A: The depth rating ranges from 75ft/23m to 200ft/60m depending on the
camera model. You will find the depth rating marked on the camera (or
camera housing), in the instruction manual or on this website.
Q: How much do they cost?
A: SeaLife cameras and accessories are surprisingly affordable when
compared to any other underwater camera system. When comparing SeaLife
against any other camera brands, don’t forget to consider the
cost to expand the camera with an underwater external flash and wide
angle lens. Please check with your local dealer for actual selling
prices.
Q: Do they take good pictures?
A: All SeaLife cameras are high-resolution cameras designed and tested
to take sharp, colorful pictures above and below water. SeaLife has
developed underwater exposure programs that restores lost colors and
automatically compensates the image exposure when using the optional
external flash accessory. The SeaLife Land & Sea exposure program
includes two underwater modes: Sea mode for automatic exposure control
and color correction; and Ext Flash mode for sharp colorful pictures
when using one or two SeaLife external flashes. Land cameras in a
waterproof housing do not include underwater modes that work
effectively with external strobes. Check out our full-color guide
"Great Pictures Made Easy" which offers helpful tips on
underwater photography.
Q: Are there any accessories available?
A: SeaLife Cameras are expandable with one or two external flashes and
a wide angle lens. Any experienced underwater photographer will tell
you how important it is to use an external flash and wide angle lens.
The camera, housing, flash and lenses are all made by SeaLife, so you
can be assured they work together as a system. Check out our
accessories page for more details about all the accessories we offer.
Q: Can I buy a SeaLife housing for my camera?
A: SeaLife housings are exclusively designed to work with SeaLife cameras.
Q: What is the estimated turnaround time if I send the camera in for
repair?
A: Please allow 2 to 3 week turnaround time for service. If you need rush service, please contact the service department and we will try and accommodate your needs.
Q: How can I purchase SeaLife if there is no authorized dealer near
me?
A: Some of the authorized SeaLife dealers on our Dealer Locator page sell online. Scroll through the list of dealers to find dealers with websites.
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