Service Notice

SeaLife Micro 2.0 Underwater Camera

We have become aware that certain Micro 2.0 models may contain an electrical fault with a USB contact that may cause the camera to not power on while underwater.  Below are symptoms and details on affected cameras and steps to correct the problem.

 

Date:  July 30, 2018

 

Applies to:  Micro 2.0 cameras manufactured from May 2018 to July 2018 and serial number between E175200001 through E175200720.

 

Symptoms:
Camera not powering on underwater (salt water only).  The gold coating on the #2 USB contact (2nd contact from tripod mount) will begin corroding after a several dives. When this contact corrodes a short circuit may occur between the #1 and #2 contacts causing the camera to lock-up and not power on while underwater.  The camera may be powered on again when not underwater after drying the contacts and forcing off the camera by pushing and holding the power button for 10 seconds.  The above situation only occurs in saltwater and not in fresh water.

 

Solution:
Return the camera to the SeaLife Service Center for warranty repair or replacement.

For USA residents, please complete the service submission form or call/email SeaLife for return authorization at the contact information at bottom of this notice.

For residents outside USA, please contact the distributor/service center in your country.  The SeaLife website Dealer Locator lists all distributors by country.

 

Temporary Solution:
For those currently on a dive trip, there is a temporary solution that will allow the affected cameras to function properly while underwater:  Apply a small piece of electrical or clear tape over the USB contacts and install the rubber USB protective cover over the tape.  This will prevent the USB contacts from short circuiting underwater.  Firmly press down on the tape so that it forms around the USB contacts and adheres to the plastic housing around the contacts (See photo below).

USB contact pins (without tape)
USB contact pins (without tape)
electrical tape usb cover
Electrical tape applied over the USB contacts

Remove the tape after your dive, rinse the camera in fresh water for 20 minutes and dry before charging, PC connection or storage.  Clean the USB contacts using clean cotton cloth moistened with isopropyl alcohol after each dive to remove any tape residue or other contaminates. Apply a new piece of tape before each dive.  Applying tape is not intended as a permanent solution but only as a temporary fix for those presently on a dive vacation or using the camera.

For all other product support questions, please refer to the online troubleshooting information located in the Technical Support section of the SeaLife website.

Back to Index

1. Firmware update version V1.44 for Micro 2.0

SeaLife has released firmware version V1.44 for Micro 2.0 camera, which improves the following camera functions:

  • Fixes memory storage failure
  • Improves low battery performance
  • Includes improvements made with all previous firmware updates

To download latest firmware, please visit the SeaLife website: https://www.sealife-cameras.com/firmware

NOTE: Firmware version V1.44 only applies to Micro 2.0 cameras with serial numbers beginning the letter “C”.  Do NOT install firmware V1.44 to Micro 2.0 cameras with serial numbers beginning with “D” or “E”.  Cameras with serial # beginning with “D” or “E” run firmware versions V3.44 or V5.47, respectively.  There is no performance or functional difference between firmware V1.44, V3.44 or V5.47.

Back to Index

2. Camera not powering on

The most common cause for camera not powering on is the camera was accidently set to “boot” mode (engineering mode).  Pushing the Playback and Video buttons at the same time while the camera is powered off will activate boot mode. This may happen accidently when tightly packing camera into your luggage or carry case.  The camera will not power on normally when in boot mode. Pushing and holding the power button for 10 seconds will exit engineering mode.  Note: When the camera is in boot mode, the battery will drain below minimum voltage level needed to power on the camera, so the camera may still not power on after exiting boot mode.  Follow these steps in order:

  1. Push and hold the power button for a full 10 seconds to force off the camera processor. Then, try powering on the camera. If camera still does not power, proceed to step b.
  2. Connect camera to wall charger. Then, push and hold the power button for a full 10 seconds.  The green status light near the USB contacts should turn on.  See below picture.  Allow camera to charge for 3 hours.  Note:  The camera may not respond to the wall charger.  In other words, the camera may not display PC/Charge/Ext Power options when connecting to the charger.  That’s okay – keep the camera connected to the charger for 3 hours. Remove from wall charger and power on the camera. 
  3. If you don’t see the green status light as described in step b, refer to section #7 below – “Camera won’t connect to computer and/or charge”. After following section 7, repeat step b above.

Note: If the camera is still not powering, there is most likely some other internal damage and service is required. Please contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: https://www.sealife-cameras.com/authorized-dealer-locator


Back to Index

3. Unable to make wireless connection or download pictures/videos with SeaLife Micro Cam app

To correct wireless connectivity and downloading issues with the SeaLife Micro Cam app, please follow these steps:

A. Update Micro 2.0 camera firmware to V1.44. To download latest firmware, please visit the SeaLife website. Click this link: https://www.sealife-cameras.com/firmware

B. Update the SeaLife Micro Cam app to the latest app version. The current app for Apple iPhone/iPad is version 2.7, which fixes some bugs associated with Apple’s release of iOS 10. The current app for Android devices is version 2.8, which fixes some bugs associated with Google’s release of Android 6 Marshmallow. App updates are available at Apple’s App Store for iPhones/iPads or Google Play Store for android smart phones and tablets.

C. It is also recommended to update your smart phone or tablet to the latest operating system. Check your phone/tablet settings for available updates.

D. Some smart phones and tablets will automatically switch to cellular data even though you have established a WiFi connection with the camera. The cellular data connection overrides the WiFi connection and prevents the SeaLife Micro Cam app from communicating with the camera. The solution is to temporarily turn off your phone’s cellular data and then establish WiFi connection with the camera.

E. If you have installed a VPN [virtual private network] app on your smart phone or tablet, you must disable the VPN before attempting to establish wireless connection with the Micro 2.0 camera. VPN apps do not support ad hoc connections to digital cameras.

If you are still experiencing wireless connection issues, please contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: https://www.sealife-cameras.com/dealer-locator

Back to Index

4. Can’t wirelessly download certain videos to iPhones/iPads using SeaLife Micro Cam app

An orange exclamation mark  that appears on the video thumbnail indicates the video did not download.  You should see a green check mark .  If you see the exclamation mark, the issue is most likely related to downloading videos recorded in 1080-60fps or 1296p-30fps format, which cannot be saved to iPhone/iPads because of an Apple iOS system limitation.  There should be no problem wirelessly downloading 1080p-30fps but 1296p-30fps cannot be played back or downloaded to iOS devices.  1080p-60 fps can be played back on the app but not downloaded to camera roll.   Recent iOS updates (version 11.4.1 or higher) do allow downloading 1080p-60fps videos.


Back to Index

5. Deleting Pictures and Videos

You can delete an image file by pushing and holding the shutter button while in thumbnail view.

  1. Select the thumbnail image you want to delete.
  2. Push and hold shutter button for 2 seconds. The camera will display “Delete this file” or “Delete all files”.
  3. Select the desired option using the up or down buttons. The camera will display “No” or “Yes”.
  4. Select Yes to delete or select No if you do not want to delete the file.

Note: You may also format the camera to delete all files. See page 37 for information about formatting the camera.

Back to Index

6. Can’t play 1296p video resolution

1296p video resolution is a larger 3 megapixel frame size and compatible with the following video players: Apple QuickTime Player, DivX Plus Player, YouTube, iPad/iPhone, Android phones/tablets and other software supporting 1296p format. 1296p is not compatible with Windows Media Player and Movie Maker.

Back to Index

7. Camera won’t connect to computer and/or charge

If the camera does not respond when connecting to your computer or wall charger, do this in order:

  1. Thoroughly clean the gold-plated USB contacts on the camera and USB adapter using a cotton swab or cloth moistened with isopropyl alcohol. Do not use pencil eraser or other abrasives to clean the contacts as that will remove some of the gold plating. If you see any sign of corrosion on the gold contacts of the camera, notify your local service center for repairs. If you see any sign of corrosion on the gold contacts of the USB adapter, replace the adapter (item # SL50103). Note: The USB adapter is not waterproof and needs to be replaced if it got wet.
  2. Make sure to only use the USB cable provided with your SeaLife Micro camera. Other micro-B type USB cables may not be compatible because of insufficient conductivity or lack of proper shielding. Replace the USB cable (item # SL51004) if you see any signs of corrosion or damage.
  3. Connect camera to the USB wall charger or computer. If the camera does not respond when making the connection, push and hold the power button for a full 10 seconds and keep it connected to wall charger (or computer) for at least 20 minutes. After 20 minutes, disconnect USB adapter and power on the camera. With camera powered on, connect camera to wall charger (or computer). The camera should respond to make connection and display PC – Charge – Ext Power options.

Important note: If the camera responds to computer connection [by displaying PC icon] but your computer does not show connection, it is more likely a failure with the 3rd or 4th USB contact pins, which are used for data connection. If thoroughly cleaning the USB contacts and replacing the USB adapter does not resolve the connection issue, please contact the SeaLife Service Center for repairs.

If you are still experiencing USB connection problem, please contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: https://www.sealife-cameras.com/dealer-locator.

Back to Index

8. Camera locks up

If you experience a camera lock-up, push the power button for 8 seconds to force-off the camera. Please report any lock-ups to SeaLife service center at service@sealife-cameras.com. Include camera serial # and any details about when the lock-up occurred.

Back to Index

9. Can’t find SeaLife Micro Cam app in App Store

Search App Store for “SeaLife Micro Cam” and select “iPhone Only” from the dropdown menu on the top left of your iPad. The SeaLife Micro Cam app works with iPhones and iPads.

Back to Index

10. Low audio volume when playing back video

The camera includes a microphone located inside the waterproof enclosure, which may be turned ON or OFF. When the microphone is turned ON, the volume is preset to the highest possible setting, however the video recording audio is minimal because of the waterproof design. Underwater, you will hear the diver breathing. Above water only loud sounds will be recorded. We recommend using Windows Movie Maker, Apple iMovie, YouTube or video editing software to add music or narrations to your final video production.
Back to Index

11. Replacing internal battery

The camera maintains 85% of its original power after 500 recharge cycles and 70% after 1000 recharge cycles. If the battery life becomes noticeably shorter, consider having it replaced by an authorized SeaLife service center for a cost of $75. Service includes new 3.7V 2350mAh Li-ion battery and waterproof depth testing to 200ft to ensure reliable waterproof seal. For more information, contact the USA SeaLife Service Center at service@sealife-cameras.com or contact the SeaLife distributor in your country by clicking here: https://www.sealife-cameras.com/dealer-locator

Back to Index

12. Connecting Micro 2.0 to smartphone or tablet with USB cable

You may also use a USB cable to make wired connection directly from the Micro 2.0 camera to an Apple iPad or iPhone. A wired connection results in faster downloading compared to wireless connection.
We are working on wired solution for Android devices and will update this page when that is available. For now, wired connection is only possible with iPad and iPhone.

You will need to purchase a Lightning USB adapter (or 30-pin USB adapter for older iPads/iPhones) and a USB Power Y-Cable, which are available online or some electronic stores.

Here is a video that demonstrates how to connect any SeaLife Micro camera to an iPad using a USB y-Cable. CLICK HERE to view video.

Back to Index

13. Can’t make Wifi connection to Amazon Kindle device

Even though the Kindle runs on the Android operating system, the SeaLife Micro Cam app or Action Cam HD app is not available in the Amazon app store. It is not possible to make wireless connection between Amazon’s Kindle and SeaLife Micro HD, HD+ or 2.0 cameras.
Back to Index

14. Can’t make WiFi connection to laptop or desktop computer

The SeaLife Micro HD+ and 2.0 cameras only support wireless connection with Android or Apple smartphones / tablets, not with laptop or desktop computers.

Back to Index

15. Battery life when using camera in extreme cold temperatures

The camera is designed to be operated at temperatures of 0°F to 120°F (-18°C to 50°C) on land and +33°F to +110°F (.5 °C to 44°C) underwater. When using the camera in extreme cold temperatures, the battery life at full charge will be less than when operating at normal room temperatures.
Back to Index

16. Recording continuous video

The Micro 2.0 camera is capable of recording continuous video as long as there is sufficient memory space and battery power available. The continuous video will be saved as individual files about 6 minutes in length (approximately 430MB) to make transferring and managing video files easier.

Back to Index

17. Pictures / videos not sharp or out of focus

There are many factors that may contribute to pictures or videos not being sharp. Most common is shooting in low light conditions, which can cause a grainy image or motion blur. Consider purchasing a Sea Dragon external photo-video light ideal for capturing sharp, colorful pictures and videos underwater or in low light conditions.
The camera uses a fixed focus lens that is sharp from 12” (30cm) to infinity. Make sure to maintain at least 12” (30cm) distance between the camera and the subject. For close-up shooting distances of 6” to 24”, consider purchasing the SeaLife 10X Close-Up lens at your local SeaLife dealer. To find a dealer near you, click here: https://www.sealife-cameras.com/dealer-locator

Back to Index

18. Picture size is too small and grainy when enlarged

Still images taken at 16mp will have image resolution of 4608×3456 pixels and the file size can range from 2.1MB up to 2.7MB or higher, depending on color and “information” contained in the image. If the image resolution and file size is smaller, you most likely took a lower resolution photo, which will appear grainy when enlarging it. The camera features a Picture-In-Video feature, which allows you to take a lower resolution (maximum 2 megapixels or 1920 x 1080) photo while recording video and pushing the shutter button. The file size for 2 megapixel picture-in video images ranges from 0.8MB up to 1.4MB depending on color and “information” contained in the image.

Back to Index