If the camera’s battery power drops below the minimum voltage threshold, the camera may not power ON or immediately powers OFF with a low battery message.  The camera may also not allow charging because it powers OFF immediately after connecting it to a wall charger.  However, it is possible to connect and charge the camera using a computer USB port.  Please allow 4 to 5 hours to fully charge the camera.  Once the camera is fully charged, it will not drop below the minimum battery voltage threshold anymore.

When storing the camera for long periods, keep the battery power at 50% or higher.  Note:  We are aware that some new out-of-box Micro 3.0 cameras have this low battery state.  Please follow the above troubleshooting to resolve this issue. Our manufacturing team has implemented new battery charging/conditioning procedures to prevent this issue from occurring in the future.

The Micro 3.0 is permanently-sealed and depth tested to ensure the camera is waterproof.  Here are two known causes for the camera to take on water:

a. Spray-on sunscreen damaging to reefs and plastics

It’s a known fact that many sunscreens contain chemicals harmful to reefs and marine life. These same chemicals are also damaging to some plastics, including polycarbonate commonly used to manufacture underwater camera housings and diving equipment.   Test results confirm that spray-on sunscreens are particularly aggressive causing a chemical reaction that can make the material become brittle and crack.

SeaLife UW cameras/lights and some accessories are manufactured from a high-quality grade of polycarbonate. Polycarbonate is used in many products where high impact resistance and/or optical transparency is important. Such products include sports safety equipment, medical devices, automotive parts and electronic device housings, to name only a few. Despite polycarbonate’s impressive engineering characteristics and expansive presence in modern life, it is unfortunately susceptible to damage from some sunscreens.

We highly recommend using sunscreens that are advertised as safe for oceans and reefs.  If you use a spray-on sunscreen, never apply it around your diving equipment or UW cameras/lights. Always wash your hands after applying sunscreen to avoid contaminating plastic material when handling it.   Soak and rinse your cameras, lenses and lights for 20 minutes and allow to completely dry before storage.

b. Caution when connecting accessory to tripod mount

Do not connect any accessory to the camera’s ¼-20 tripod mount where the screw length exceeds 0.3” (7.5mm).  Using a ¼-20 screw that is too long will bottom out in the tripod hole and create a high degree of stress to the camera housing material that may result in cracks and consequential flooding.

Also, never apply thread-locking compound or any chemicals to the tripod mount area.  These compounds may cause chemical reaction that permanently damages the camera housing material and consequential flooding.

The camera should automatically power on when connected to a PC or wall charger, and display options for PC, CHARGE and EXT POWER. If the camera does not respond or continuously powers on and off, there is a break in one of the contact points (i.e. USB pins, USB adapter, USB cable, PC USB port or Wall Charger). Follow these troubleshooting procedures.

1. Thoroughly clean the gold-plated USB contacts on the camera and USB adapter using a cotton cloth moistened with isopropyl alcohol.  Apply downward force when cleaning the contacts to remove films and debris stuck on the contact pins. If you see any sign of corrosion on the gold contacts of the camera, notify your local service center for repairs. If you see any sign of corrosion on the gold contacts of the USB adapter, replace the adapter (item # SL50103). Note: The USB adapter is not waterproof and needs to be replaced if it gets wet.
2. Only use the USB cable provided with your SeaLife Micro camera.  Some other micro-B-type USB cables may not be compatible because of insufficient conductivity or lack of proper shielding. Replace the USB cable (item # SL51004) if you see any signs of corrosion or damage.  Try using another micro-B-type USB cable to isolate the problem.
3. If the camera is not responding when connecting to a USB wall charger, try using a different wall charger to isolate the problem. We recommend a standard 5V, 1A USB wall charger commonly used to charge smartphones.
4. If the camera is not responding when connecting to a computer USB port, try connecting to another USB port or a different computer to isolate the problem.

If the above troubleshooting does not resolve the issue, please contact your authorized local SeaLife dealer or the service center in your country.  For USA, please email service@sealife-cameras.com. For all other countries, please refer to the online dealer locator to find the service center near you.

Seeing this error message on the camera means there is a bad connection with the USB “data” contacts (i.e. USB pins, USB adapter, USB cable or PC USB port). The three inner gold-plated USB pins are for making a data connection to your PC. Follow these troubleshooting procedures.

1. Thoroughly clean the gold-plated USB contacts on the camera and USB adapter using a cotton cloth moistened with isopropyl alcohol.  Apply downward force when cleaning the contacts to remove films and debris stuck on the contact pins. If you see any sign of corrosion on the gold contacts of the camera, notify your local service center for repairs. If you see any sign of corrosion on the gold contacts of the USB adapter, replace the adapter (item # SL50103). Note: The USB adapter is not waterproof and needs to be replaced if it gets wet.
2. Only use the USB cable provided with your SeaLife Micro camera.  Some other micro-B-type USB cables may not be compatible because they are not designed for making a data connection. Replace the USB cable (item # SL51004) if you see any signs of corrosion or damage.  Try using another micro-B-type USB cable to isolate the problem.
3. Try connecting the USB cable to another USB port or different computer to isolate the problem.

If the above troubleshooting does not resolve the issue, please contact your authorized local SeaLife dealer or the service center in your country.  For USA, please email service@sealife-cameras.com. For all other countries, please refer to the online dealer locator to find the service center near you

The Micro 3+ app supports iPhones and Android phones running the latest version operating system. Please update your phone’s iOS or Android operating system.  If you are still unable to make a wireless connection with Micro 3+ app, please try this:

• Check if you have the latest Micro 3+ app installed on your phone by going to Apple’s App Store or Google’s Play Store and searching “SeaLife Micro 3+”. If you see “Update”, please install the update. If you see “Open”, you have the latest app version installed.
• Turn off the phone’s Cellular service or turn ON the Airplane mode and then turn on WiFi. Cellular and Airplane mode settings are located at the top of the main settings menu. This is necessary because some phones will drop the WiFi connection in favor of a cellular connection with internet. Note: Your phone may show “No Internet connection” under the Micro 3+ WiFi connection, which is normal – the camera does not provide an internet connection.
• Make sure your phone has all Micro 3+ app permissions allowed. To find the Micro 3+ app permissions on an iPhone, go to Settings and scroll down to the SeaLife Micro 3+ app. On an Android phone, go to Settings, scroll down and select Apps, and scroll down to SeaLife Micro 3+ app.  Here are screenshots showing how the app permissions should appear:

(Images Left to Right: Android App Permissions, iOs App Permissions)

• Check if your camera has the latest firmware version installed. To check what version is installed on your camera, power on the camera, push the Menu key, select “System Settings” and scroll down to “Firmware Version”. Click here for firmware update information: https://www.sealife-cameras.com/firmware/
• Disable any VPN app that may be running in the background. Search your phone settings for “VPN” and disable it.
• For iPhones and iPad’s, make sure Location Services is turned ON. Go to iPhone/iPad Settings >>> Privacy >>> Location Service (should be turned ON.)
• Here are two videos showing how to make a WiFi connection for iPhones/iPads and Android phones/tablets:
  • iPhones/iPads 
  • Android Phones/Tablets

Please contact service@sealife-cameras.com if you experience any issues with the Micro 3+ app or firmware updates.  Make sure to include the make/model of your phone and what operating system it is running.

The Micro 3+ app default password is 1 2 3 4 5 6 7 8 9 0.  To reset the password, format the camera and then do a system reset. The format and system reset functions are located in the cameras System Settings menu.  Important – make sure to download all photos/videos from the camera to your computer before doing this, as all files will be deleted.