DC2000 Inner Camera
1. Battery not charging in camera and/or camera not powering on
2. Battery draining faster than usual
3. SeaLife DC2000 Firmware Update Version V1.08
4. Camera locks-up or is unresponsive
5. Clicking noise and/or exposure “jumps” when recording/playing back video clips
6. Camera has difficulty focusing
7. Opening/closing the inner camera’s waterproof door
8. Sea Dragon Flash (SL963) not firing or sync’d with DC2000 camera
9. Memory cards compatible with DC2000
10. Camera powers on by itself and displays “Waiting for Mobile Phone to Connect”
11. RAW+JPEG Menu setting blocked-out (Setting not accessible)
12. Battery Charger Accessory
13. Camera not connecting to computer
DC2000 Underwater Housing
14. DC2000 underwater housing button(s) not working
15. Housing is hard to open after air travel
16. Attaching wrist strap to DC2000 underwater housing
17. Mode Dial not rotating at deeper depths
18. Fogging on inside of camera or housing lens
Link123 Plus App
19. Link 123 Plus App crashes with smartphones running Android 11
20. Link123 Plus App Update V1.11 for Android
21. Camera not making wireless connection with Link 123 Plus app
22. Unable to locate/share downloaded videos with Link123 Plus app on Android
23. Wired connection from DC2000 camera to smartphone/tablet
24. Cannot find Link123 Plus app in Google Play Store
25. SL7405 USB Battery Charger for DC2000 is not charging the battery
26. DC2000 Instruction Manual updated January 2019
27. Using SeaLife Fisheye Lens SL975 with DC2000
28. Tips for avoiding rust stains on stainless steel parts
29. Connecting Sea Dragon Flash optical cable to DC2000 Flash Link adapter
There are various causes for the camera not powering on or charging. Please do the following in the order list below:
If the this information does not fix the issue, please contact your local authorized SeaLife dealer or the distributor/service center in your country for further advice or possible repair service.
Here are a few known causes and solutions for short battery life:
On November 14, 2018, SeaLife officially released firmware version V1.08, which includes many enhancements and some bug fixes. The firmware version installed on your camera will be displayed on the lower right side of the LCD display when powering on the camera. More information about this firmware update and downloading instructions are available on the SeaLife website at https://www.sealife-cameras.com/firmware.
There are a few possible factors that may cause a lock-up to occur:
A. If you have a DC2000 with factory-installed firmware version V1.08 and the camera locks up when scrolling through the menu, reinstall firmware V1.08. Please visit the SeaLife website at https://www.sealife-cameras.com/firmware for instructions on downloading and installing firmware V1.08.
B. Use of a non-compatible memory card. We recommend using a micro SD, SDHC, SDXC or UHS-1 card with memory capacity up to 64GB. Using a 128GB or high memory card may result in a lock-up issue. We also recommend memory cards with 10MB/s read/write speed, which are marked with , , or . Using a card with faster read/write speed will not make the camera operate any faster and may result in compatibility issues.
C. The memory card has not been formatted and/or has erroneous files saved on the card. We recommend formatting memory cards before initial use. It’s also advised to format the card and perform system reset (“Reset All”) every couple of months in order to maintain optimal performance. Important: Formatting will erase all files saved on the memory card, please make sure to download your images/videos before formatting the card. The “Format” and “Reset All” functions are located in the camera’s system settings menu.
D. The original firmware version V1.00 has a known lock-up bug when the camera is set to RAW+JPEG and Auto Review is OFF and the memory card is empty. This bug was fixed with version V1.01 released in 2017 and recent release of firmware V1.08. The firmware version installed on your camera will be displayed on the lower right side of the LCD display when powering on the camera. More information about this firmware update and downloading instructions are available on the SeaLife website at https://www.sealife-cameras.com/firmware. To temporarily fix this issue until you update the firmware, simply take one JPEG picture before setting camera to RAW+JPEG.
When recording video, the camera’s auto focus and auto exposure system may cause some audible clicking noise and visual “jumps” that you can detect when playing back the video.
The solution is to utilize the camera’s auto focus lock (AF-L) and auto exposure lock (AE-L) while recording video. This setting allows you to lock and unlock the camera’s auto exposure and/or auto focus by pushing the up [focus] button.
The AE-L and AF-L setting has many useful applications. For example, when recording video with continuous AF enabled, the camera frequently checks and adjusts focus throughout the recording, even if the shooting distance has not changed, which can be disruptive. Now you can lock the focus while recording and only unlock it when you are making significant changes to the shooting distance.
The same applies to auto exposure – the camera constantly monitors and adjusts exposure during video recording when moving from brighter areas to darker areas. These auto exposure adjustments are noticeable “jumps” caused by the lens iris changing, resulting in some disruption when playing back the video. Locking the auto exposure eliminates these steps and creates smooth video footage.
The AE-L and AF-L setting is a new feature included with firmware updated V1.08, which is a free download on the SeaLife website Tech Support page.
The AE-L and AF-L settings is located in the main menu and has also been added to shortcut setting for easy access and quick enabling/disabling when pushing the OK button. The AE-L, AF-L and AE-L & AF-L settings apply to still images as well as during video recording. The AE-L is not available in manual, shutter priority and aperture priority modes.
Note: When AE/AF Lock is enabled, the focus button is used to lock and unlock the exposure and/or focus, so you temporarily won’t have access to focus settings. For faster access to both Focus and AE/AF Lock settings, we recommend setting the Shortcut to AE/AF Lock. The Shortcut setting is located in the System menu. This way, you can easily disable the AE/AF Lock and regain access to the focus setting.
To set AE-L, AF-L and AE-L & AF-L:
The DC2000’s auto focus system requires sufficient lighting and contrast to focus on a subject. If the subject is in low light or blending in with foreground/background (i.e. low contrast), the camera will have a difficult time focusing on the intended subject. Another possible cause for out-of-focus pics is shooting in low visibility conditions. The camera may try to focus on the debris suspended in the water. Here are some tips for capturing sharp pictures:
Important notes about auto focus
Open the waterproof door by sliding the lock right (1) and latch down (2), as shown below. When closing the waterproof door, push down tightly on the door and slide the latch up (2). The lock will automatically engage.
Here are some common causes and solutions if the Sea Dragon flash is not firing or synchronized with the DC2000:
If this information does not fix the issue, please contact your local authorized SeaLife dealer or the distributor/service center in your country for further advice or possible repair service.
The DC2000 camera is compatible with Micro SD/SDHC/SDXC/UHS-1 memory cards up to 64GB. Using 128GB or higher capacity memory cards may result in read/write error and camera lock up. One 64GB card can store 11,781 high resolution 20MP images, 1,356 high resolution RAW+JPEG images or 8 hours full HD 1080p video.
We also recommend memory cards with 10MB/s read/write speed, which are marked with , , .Using a card with faster read/write speed will not make the camera operate any faster and may result in compatibility issues.
Avoid memory cards made by unfamiliar brands. Established brands of memory cards include SanDisk, Kingston, PNY, Samsung, Panasonic and Transcend.
Some DC2000 owners have informed us that their camera sometimes powers on by itself and waiting to establish a wireless connection. The camera displays “Waiting for Mobile Phone to Connect”, which may drain the battery unless the camera is powered off or battery is removed.
After further investigation, we discovered that the source is related to 3rd party apps installed on a nearby smartphone or tablet. Some apps, like Garmin Connect or Fitbit, use Bluetooth to automatically connect to their respective devices. These apps may constantly hunt for a Bluetooth connection, resulting in unintentionally powering on other Bluetooth devices, like the DC2000. We found other camera brands that feature wireless connectivity experiencing the same issue (See https://community.gopro.com/t5/Cameras/GoPro-Hero-5-Black-Turning-On-By-Itself/td-p/16106/page/7).
To address this potential issue, we have added a “Bluetooth On/Off” setting to firmware update V1.08. The Bluetooth factory default setting is “On”. If you experience the DC2000 camera powering on by itself, please turn the Bluetooth setting to “Off”. The camera will operate normally when Bluetooth setting is off, however the battery power will drain faster. It is recommended to keep the Bluetooth setting ON unless you find yourself in a specific location where some surrounding device is power on the camera.
RAW+JPEG setting will be blocked-out (gray) under the following conditions:
The battery included with the DC2000 camera can be charged inside the camera. In February 2017, SeaLife launched an external battery charger (item SL7405), which may be purchased at your local authorized SeaLife dealer for $29.95. For more details, please visit sealife-cameras.com.
This is most likely caused by using the wrong USB cable or the USB cable is damaged. The USB cable included with the DC2000 camera includes a ferrite core and is specially designed for data transfer and charging. Only use the DC2000 USB cable for connecting camera to a computer or charging.
DC2000 USB Cable (Item #SL74030)
Other types of USB cables may fit into the camera but may not make a data connection. For example, the USB cable included with the DC2000 battery charger (SL7405) will also fit the camera but will not make a data connection.
If one or more buttons on the DC2000 housing are not working properly, please check the following:
The cabin and cargo pressure in airplanes can create a vacuum seal inside the housing, making it hard to open the housing door after landing. Do not use tools to pry open the housing! Open the latch and firmly grab and lift the door to open the housing. To prevent this vacuum lock effect, leaving the housing door open during air travel. Make sure to pack the housing in such a way as to protect the o-ring from damage and dirt.
The housing wrist strap included with the DC2000 UW camera attaches to the housing as shown below. Note: The clip is used for attaching the camera to your BCD (buoyancy Control Device) D-ring.
Follow these steps to ensure smooth operation of the mode dial at depths greater than 100ft (30m):
Humid air or water drops trapped inside the underwater housing and inner camera may condense on the cooler glass lens port and cause fogging. Here is the best way to prevent fogging:
If you followed the above advice and the camera or housing still fogs, contact your local authorized SeaLife dealer or the distributor/service center in your country for repair service.
Google’s recent release of Android 11 operating system is causing the Link123 Plus app to crash when entering the app. App developers are working on a solution and will release app update as quickly as possible. Thank you for your patience.
The Link123 Plus App for Android has been updated on January 17, 2020 to version v1.11. The update fixes a crash bug associated some Android phones, Like Huawei and Sony, running Android 9. Please visit the Google Playstore on your Android smartphone or tablet to install the app update.
Here are steps for establishing a wireless connection between the camera and link:
A. Power on the camera.
B. Launch the Link123 Plus app on your smart device.
C. Select “Enable Camera’s Wifi” on your smart device to display a list of cameras within wireless range. The list will include one or more cameras starting with “abcam” and followed by 7 digits corresponding to the camera’s serial #.
D. Select your camera from the list [the one that matches your camera’s serial #.]
E. After waking up the camera, the camera will display a message, “Waiting for the mobile phone connection.”
F. Go to the WiFi Settings menu on your smart device and select your camera from the list of available hot spots. Again, your camera name (SSID) will be displayed as “abcam” followed by 7 digits corresponding to your camera’s serial #.
G. Enter the default password “12345678”. The password and camera name (SSID) may be changed later on.
H. Close the WiFi settings menu and launch the Link 123 Plus app again.
I. Select OK (Enter App) on your smart device.
If a wireless connection was successfully established, you will see a live view from the camera displayed on your smart device. If connection was not successful, reboot your camera and start over at step a).
A. For iPhone running iOS 13 or later, the app requires location permission to be enabled in order to access Wi-Fi and SSID information. Enabling location permission is an Apple policy requirement.
Go to settings > Privacy > Location Service and enable Location Services.
B. The camera must have date/time setup completed before attempting to connect to Link123 Plus app.
C. Some Android smart phones and tablets will continue searching for another wireless connection after you established WiFi connection with the camera. The result is the wireless connection between your phone and camera will be dropped. The solution is to temporarily turn off your phone 3G/4G Data or put the phone in airplane mode and then turn on WiFi. Both of these methods result in your phone’s data turned off and WiFi turned on.
D. If you have installed a VPN [virtual private network] app on your smart phone or tablet, disable the VPN before attempting to establish wireless connection with the DC2000 camera. The VPN app may interfere with the ability to wirelessly connect to the cameras.
After downloading videos from your DC2000 camera to Link123 Plus app, you can playback videos within the Link123 Plus app. The downloaded videos will not appear in the Android device Gallery app; however, the files are saved to the “My Files” app included with your smartphone/tablet. Here’s where the downloaded video files are saved. This only applies to Android devices and not iPhones/iPads.
You can add a shortcut to your home screen so video files are only one click away. There are many free “file browser apps” available in the Google Playstore. For example, the “ES File Explorer” app is one that we have tested and works well.
Although the DC2000 features wireless connection to your Apple or Android smartphone/tablet, there is a faster alternative for importing DC2000 photos/videos directly to your smart device. Here’s how:
For Android phones/tablets – You will need an “On-the-Go” USB adapter for your phone tablet, which is readily available online. The adapter converts your device’s charging port to a standard USB port.
Connect the USB to your phone/tablet. Connect the DC2000 USB cable to the camera and USB adapter. Power on the camera. Open “My Files” app located in your device system tools. There you will find all the photos/videos saved in your camera.
For iPhone/iPad devices – Apple manufacturers a Lightning to SD Card Camera Reader accessory that allows you to import photos/videos from a SD or micro SD memory card directly to your iPhone or iPad. This is a faster alternative to using the DC2000’s wireless connection for importing files.
The Lightning to SD Card Camera reader accessory is available at Apple stores. Here are instructions for importing photos/videos to your iPad or iPhone:
The Link123 Plus app is compatible with Android smart phones and tablets running Android version 5.0 or higher. If your phone/tablet is running on an older Android Version, the Link123 Plus app will not appear in the Google Play Store. Please try updating the Android version on your device or consider using a newer Android device running Android 5.0 or higher.
The most common cause for battery not charging in the SL7405 charger is damage to the charger contacts. If the battery is inserted incorrectly into the charge, the contacts may bend or break. See below for correct and incorrect method for inserting the battery.
SeaLife has updated the DC2000 instruction manual in January 2019. The updated version is marked “4th Edition – January 2019” on the back cover. The updated manual includes some corrections from previous manual editions and new information related to firmware update V1.08
Please email email@example.com if you find any typos or discrepancies in the instruction manual.
The SL975 fisheye lens accessory works with the DC2000 camera when used underwater. On land, the camera will not focus with the fisheye lens attached. The camera may be set to any focus setting (i.e. Auto Focus, Macro or Super Macro), except for infinity.
The DC2000 UW housing and inner camera uses marine-grade stainless steel or anodized aluminum hardware suitable for saltwater and marine environments. If not properly cared for, rust stains and corrosion may appear on the stainless steel surfaces. Make sure to soak the sealed housing in fresh water for 20 minutes to fully dissolve any trapped salt residue. Push each of the buttons multiple times while the housing is soaking to remove any sand and debris trapped underneath the buttons. Allow the housing to completely dry before storage. Keep all metal surfaces clean. If rust stains appear, use a soft bristle brush (like toothbrush) or clean moist cloth. A good source for more information on stainless steel is http://www.ssina.com.
If the rust stain does not clean off, or if you see that rust stains have entered inside the shaft of the metal buttons [which usually will result in the button sticking], contact your local authorized SeaLife dealer or the distributor/service center in your country for repair service.
Follow these steps to ensure the optical cable is securely connected to the Flash Link adapter: