DC2000 Troubleshooting and Technical Updates

DC2000 Inner Camera

1. Battery not charging in camera and/or camera not powering ON

We have tested some aftermarket batteries advertised as “works with DC2000” that are not compatible with the DC2000.  The battery will not charge in the camera and may not power on the camera.  There are some dimensional differences with these aftermarket batteries causing electrical contact failure.  Using aftermarket batteries may also cause the camera to lock-up or vertical lines on the LCD display.  Only use the original “Fuji Electronics” battery included with the camera or sold by an authorized SeaLife dealer. 

If you are using the original Fuji battery shown above and still experiencing charging or power-on issues, please do the following:

  1. Check the inside of the battery compartment to make sure it’s clean and dry. Repair service is necessary if there is evidence of water ingress, corrosion or damage to the contacts.
  2. Clean the battery contacts with a clean cotton cloth or swab.
  3. Replace the battery (SeaLife item # SL7404).

If the this information does not fix the issue, please contact your local authorized SeaLife dealer or the distributor/service center in your country for further advice or possible repair service.

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2. Battery draining faster than usual

Here are a few known causes and solutions for short battery life:

  1. The Bluetooth On/Off setting is set to OFF. While this sounds counter-intuitive, a fully charged battery will drain in about one week when in the camera and Bluetooth is OFF.  Keep the Bluetooth setting On unless you experience the rare event that the camera turns on by itself.  See below “Camera powers on by itself.” for more details.
  2. Cold temperatures will shorten a Li-ion battery’s discharge life.  For optimal battery life, keep the battery at or above room temperature but never above 140°F (60°C). 
  3. Age and recharge cycles will shorten battery life over time. The typical estimated life of a Lithium-Ion battery is about 2 to 3 years or 300 to 500 charge cycles, whichever occurs first.
  4. Using aftermarket batteries may result in shorter battery life or other issues. See above.

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3. SeaLife DC2000 Firmware Update Version V1.08

On November 14, 2018, SeaLife officially released firmware version V1.08, which includes many enhancements and some bug fixes.  The firmware version installed on your camera will be displayed on the lower right side of the LCD display when powering on the camera.  More information about this firmware update and downloading instructions are available on the SeaLife website at http://www.sealife-cameras.com/firmware.

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4. Camera locks-up or is unresponsive

There are a few possible factors that may cause a lock-up to occur:

A. If you have a DC2000 with factory-installed firmware version V1.08 and the camera locks up when scrolling through the menu, reinstall firmware V1.08. Please visit the SeaLife website at http://www.sealife-cameras.com/firmware for instructions on downloading and installing firmware V1.08.

B. Use of a non-compatible memory card.  We recommend using a micro SD, SDHC, SDXC or UHS-1 card with memory capacity up to 64GB.  Using a 128GB or high memory card may result in a lock-up issue.  We also recommend memory cards with 10MB/s read/write speed, which are marked with , or . Using a card with faster read/write speed  will not make the camera operate any faster and may result in compatibility issues.

C.  The memory card has not been formatted and/or has erroneous files saved on the card. We recommend formatting memory cards before initial use.  It’s also advised to format the card and perform system reset (“Reset All”) every couple of months in order to maintain optimal performance.  Important: Formatting will erase all files saved on the memory card, please make sure to download your images/videos before formatting the card.  The “Format” and “Reset All” functions are located in the camera’s system settings menu.

D. The original firmware version V1.00 has a known lock-up bug when the camera is set to RAW+JPEG and Auto Review is OFF and the memory card is empty.  This bug was fixed with version V1.01 released in 2017 and recent release of firmware V1.08. The firmware version installed on your camera will be displayed on the lower right side of the LCD display when powering on the camera.  More information about this firmware update and downloading instructions are available on the SeaLife website at http://www.sealife-cameras.com/firmware. To temporarily fix this issue until you update the firmware, simply take one JPEG picture before setting camera to RAW+JPEG.

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5.Clicking noise and/or exposure “jumps” when playing video clips

When recording video, the camera’s auto focus and auto exposure system may cause some audible clicking noise and visual “jumps” that you can detect when playing back the video. 

The solution is to utilize the camera’s auto focus lock (AF-L) and auto exposure lock (AE-L) while recording video.  This setting allows you to lock and unlock the camera’s auto exposure and/or auto focus by pushing the up [focus] button. 

The AE-L and AF-L setting has many useful applications.  For example, when recording video with continuous AF enabled, the camera frequently checks and adjusts focus throughout the recording, even if the shooting distance has not changed, which can be disruptive.  Now you can lock the focus while recording and only unlock it when you are making significant changes to the shooting distance. 

The same applies to auto exposure – the camera constantly monitors and adjusts exposure during video recording when moving from brighter areas to darker areas.  These auto exposure adjustments are noticeable “jumps” caused by the lens iris changing, resulting in some disruption when playing back the video.  Locking the auto exposure eliminates these steps and creates smooth video footage.

The AE-L and AF-L setting is a new feature included with firmware updated V1.08, which is a free download on the SeaLife website Tech Support page.

The AE-L and AF-L settings is located in the main menu and has also been added to shortcut setting for easy access and quick enabling/disabling when pushing the OK button. The AE-L, AF-L and AE-L & AF-L settings apply to still images as well as during video recording.   The AE-L is not available in manual, shutter priority and aperture priority modes. 

Note: When AE/AF Lock is enabled, the focus button is used to lock and unlock the exposure and/or focus, so you temporarily won’t have access to focus settings.  For faster access to both Focus and AE/AF Lock settings, we recommend setting the Shortcut to AE/AF Lock.  The Shortcut setting is located in the System menu.  This way, you can easily disable the AE/AF Lock and regain access to the focus setting.

To set AE-L, AF-L and AE-L & AF-L:

  1. Go to the AE/AF Lock setting in the main menu and select among the 4 options – Off, AE-L, AF-L or AE-L & AF-L.
  2. Push the up [focus] key to lock the focus and/or exposure. A lock icon will appear on the left side of the display. 
  3. Push the up [focus] key again to unlock the focus and/or exposure. The lock icon will disappear from the LCD display.
  4. For faster access, we recommend setting the Shortcut to AE/AF Lock. The Shortcut setting is located in the System menu. 

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6. Camera has difficulty focusing

The DC2000’s auto focus system requires sufficient lighting and contrast to focus on a subject.  If the subject is in low light or blending in with foreground/background (i.e. low contrast), the camera will have a difficult time focusing on the intended subject. Another possible cause for out-of-focus pics is shooting in low visibility conditions.  The camera may try to focus on the debris suspended in the water.  Here are some tips for capturing sharp pictures:

  1. Make sure you have the correct focus setting:
    Auto Focus:              6” to Infinity (15cm to infinity)
    Macro Focus:            3.5” – 20” (9cm to 50cm)
    Super Macro:            3.5”-20” (9cm to 50cm)
    Infinity:                       3ft – Infinity (90cm to infinity)
  2. For still images, pushing the shutter button halfway will set the camera’s auto focus.  Focus squares will appear on the LCD to indicate what subject the camera is focusing on.  Green squares indicate the camera has found a subject to focus on.  Red square indicates the camera could not find a subject to focus on. 
  3. For videos, the video start/stop button does not have a halfway point. Pushing the video button will set the camera’s focus and begin recording.  The Auto focus setting only applies to pictures and not to video. You may turn on the Continuous AF Video setting, so the camera will check and adjust focus while recording videos very few seconds.  This setting is better used for close-up videos where you know that the shooting distance throughout the video clip will change.  Shooting video beyond 3ft (90cm) with Continuous AF enabled may be disruptive as the camera constantly refocuses when it doesn’t need to.
     
  4. When taking pictures beyond 3ft (90cm) shooting distance, set the camera to Infinity focus setting.  This locks the auto focus to infinity and objects beyond 3ft (90cm) will be in focus.   This setting is also ideal when shooting larger moving subjects, like sharks and mantas.
  5. Use one or two photo-video lights to illuminate the subject
  6. The default AF Area setting is “Wide”, which applies to most shooting scenarios. You may set AF Area to “Center” when the subject you want to focus on is positioned in the center of the image frame. 

Important notes about auto focus

  • When shooting video, the camera’s focus range is 3.5” (9cm) to infinity when set to regular AF, Macro, Super Macro or Infinity focus. Firmware update V1.08 allows the camera to use Infinity focus when shooting video, so all objects beyond 1m will be in focus depending on ambient light conditions and aperture setting.  See below for more details about minimum shooting distance when using Infinity focus setting.
  • When the camera is set to Infinity focus setting, the Continuous AF Photo and Continuous AF Video settings will be turned OFF and cannot be enabled.
  • When shooting video in regular AF or Macro focus, the camera will adjust and lock focus after pushing the video start button. When Continuous AF Video is turned on, the camera will check and adjust focus every few seconds.  We recommend keeping Continuous AF Video turned OFF as the frequent focus adjustments disrupt the video and may cause audio interference. 
  • The camera’s aperture setting will affect the minimum shooting distance when using infinity focus setting. A small aperture of f/11 has longer depth-of-field and closer minimum shooting distance compared to f/1.8.  The minimum shooting distance is 3ft (1m) when camera is using to f/4.5 or smaller aperture.  The minimum shooting distance for f/2.8 and f/1.8 is 6ft (2m) and 12ft (4m), respectively.   In order to control the aperture and depth of field, we recommend shooting pictures in Aperture Priority or Manual mode. Since video recording uses auto exposure, more ambient lighting or bright photo-video light is needed so the camera will use smaller aperture value.

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7.Opening / closing the inner camera’s waterproof door

Open the waterproof door by sliding the lock right (1) and latch down (2), as shown below. When closing the waterproof door, push down tightly on the door and slide the latch up (2).  The lock will automatically engage.

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8.Sea Dragon Flash (SL963) not firing or sync’d with DC2000 camera

Here are some common causes and solutions if the Sea Dragon flash is not firing with the DC2000:

  1. The DC2000 will sync with the Sea Dragon in any mode – UW Ext Flash, Program, Manual, Shutter Priority and Aperture Priority. The UW Ext Flash and Manual modes do not use pre-flash while the Program, Shutter and Aperture modes use a pre-flash.  You will need to re-sync the flash if switching between pre-flash and non-pre-flash modes.  To resync the strobe, power off the flash >>> push and hold the test button and power on the flash [status light will blink] >>> take a test picture [status light is solid] >>>  flash is now sync’d.  You may also update the firmware to version V1.08, which has a pre-flash on/off setting.  Turn pre-flash setting on and all the modes will use pre-flash. 
  2. Check optical cable connection. Make sure both ends of the cable have a clean cut – If not, cut with a razor blade.  Inspect for bends, “kinks” in the cable – replace cable if there is a hard bend.  Make sure there are no obstructions inside the cable hold under the flash that prevents the light from reaching the light sensor – clean as needed. 

If this information does not fix the issue, please contact your local authorized SeaLife dealer or the distributor/service center in your country for further advice or possible repair service.

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9. Memory cards compatible with DC2000

The DC2000 camera is compatible with Micro SD/SDHC/SDXC/UHS-1 memory cards up to 64GB. Using 128GB cards may result in read/write error and camera lock up. One 64GB card can store 11,781 high resolution 20MP images, 1,356 high resolution RAW+JPEG images or 8 hours full HD 1080p video.

We also recommend memory cards with 10MB/s read/write speed, which are marked with .Using a card with faster read/write speed will not make the camera operate any faster and may result in compatibility issues.

Avoid memory cards made by unfamiliar brands. Established brands of memory cards include SanDisk, Kingston, PNY, Samsung, Panasonic and Transcend.

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10. Camera powers on by itself and displays “Waiting for Mobile Phone to Connect”

Some DC2000 owners have informed us that their camera sometimes powers on by itself and waiting to establish a wireless connection.  The camera displays “Waiting for Mobile Phone to Connect”, which may drain the battery unless the camera is powered off or battery is removed.

After further investigation, we discovered that the source is related to 3rd party apps installed on a nearby smartphone or tablet.  Some apps, like Garmin Connect or Fitbit, use Bluetooth to automatically connect to their respective devices.  These apps may constantly hunt for a Bluetooth connection, resulting in unintentionally powering on other Bluetooth devices, like the DC2000.  We found other camera brands that feature wireless connectivity experiencing the same issue (See https://community.gopro.com/t5/Cameras/GoPro-Hero-5-Black-Turning-On-By-Itself/td-p/16106/page/7). 

To address this potential issue, we have added a “Bluetooth On/Off” setting to firmware update V1.08.  The Bluetooth factory default setting is “On”.  If you experience the DC2000 camera powering on by itself, please turn the Bluetooth setting to “Off”.  The camera will operate normally when Bluetooth setting is off, however the battery power will drain faster.  It is recommended to keep the Bluetooth setting ON unless you find yourself in a specific location where some surrounding device is power on the camera. 

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11. RAW+JPEG menu setting blocked-out (Setting not accessible)

RAW+JPEG setting will be blocked-out (gray) under the following conditions:

  1. Exposure Bracketing is enabled
  2. Photo Size is NOT set to 20M
  3. Image Ratio is NOT set to 3:2
  4. Camera set to Intelligent Auto, Land SCN or Panorama modes. RAW+JPEG is only possible in Program, UW SCN modes, Manual, Aperture Priority or Shutter Priority.

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12. Battery charger accessory

The battery included with the DC2000 camera can be charged inside the camera.  In February 2017, SeaLife launched an external battery charger (item SL7405), which may be purchased at your local authorized SeaLife dealer for $29.95.  For more details, please visit sealife-cameras.com.

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13. Camera not connecting to computer

This is most likely caused by using the wrong USB cable or the USB cable is damaged.  The USB cable included with the DC2000 camera includes a ferrite core and is specially designed for data transfer and charging.    Only use the DC2000 USB cable for connecting camera to a computer or charging.

DC2000 USB Cable (Item #SL74030)

Other types of USB cables may fit into the camera but may not make a data connection.  For example, the USB cable included with the DC2000 battery charger (SL7405) will also fit the camera but will not make a data connection. 

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DC2000 Underwater Housing

14. DC2000 underwater housing button(s) not working

If one or more buttons on the DC2000 housing are not working properly, please check the following:

  1. Visually inspect the inside button reaches (shown below) for cracks. If the reach is cracked, it needs to be replaced by an authorized SeaLife Service Center in your country. SeaLife offers a free DC2000 Button Reach Kit (item # SL74112) that includes one of each reach used in the DC2000 UW housing.
  2. Using a Torx T5 screwdriver, check if any of the reach screws has become loose. Fingertip tighten any loose screws using the Torx T5 screwdriver.  Do not overtighten.
  3. If you replace the shutter button reach, avoid disassembling the shutter button assembly by keeping the shutter button pushed down when the reach or reach screw is removed. If the external shutter button comes out (as shown below), make sure the alignment feature is aligned before tightening the screw. 
  4. If any of the buttons stick or up/down action is not smooth, there may be sand trapped under the buttons. Soak sealed housing in fresh water for 20 minutes to dissolve any salt trapped under the buttons.  Hold the housing underwater and push each button 25 times to flush out any sand.  If the buttons are still sticky, contact the authorized SeaLife Service Center in your country for thorough cleaning and lubing.

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15. Housing is hard to open after air travel

The cabin and cargo pressure in airplanes can create a vacuum seal inside the housing, making it hard to open the housing door after landing.  Do not use tools to pry open the housing!  Open the latch and firmly grab and lift the door to open the housing.  To prevent this vacuum lock effect, leaving the housing door open during air travel.  Make sure to pack the housing in such a way as to protect the o-ring from damage and dirt.

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16. Attaching wrist strap to DC2000 underwater housing:

The housing wrist strap included with the DC2000 UW camera attaches to the housing as shown below.  Note: The clip is used for attaching the camera to your BCD (buoyancy Control Device) D-ring.

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17. Mode Dial not rotating at deeper depths

Follow these steps to ensure smooth operation of the mode dial at depths greater than 100ft (30m):

  1. Synchronize the mode dial of inner camera with the UW housing mode dial before sealing the housing.
  2. After sealing the camera inside the housing, rotate the mode dial in any direction and then return it to the desired mode setting. This will automatically seat the mode dial gears. If the gear teeth are not seated on land or at shallower depths, it may be difficult to rotate the dial at depth.

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18. Fogging on inside of camera or housing lens

Humid air or water drops trapped inside the underwater housing and inner camera may condense on the cooler glass lens port and cause fogging.  Here is the best way to prevent fogging:

  1. Do not allow any water drops to enter the inside of the housing or camera’s battery compartment. Even one water drop can evaporate and condense (fog) on the lens port.
  2. Inner camera must be completely dry before inserting it into the UW housing. To minimize chance of fogging, do not expose inner camera to moisture before use in dive housing.   Using the inner camera underwater or in wet environment without the housing will trap water drops in the small crevices, so it is important to allow camera to thoroughly dry before using it inside the housing. Inner camera may appear to be completely dry, but still have residual water trapped in the small crevices. 
  3. Load the camera and housing in a dry environment, like an air-conditioned room. This will help to avoid trapping humid air inside.
  4. Avoid letting the camera get hot or sit in direct sunlight.
  5. Avoid opening the housing in a humid environment. If you do change the battery between 2-tank dives, make sure you and the camera are dry before opening the housing.
  6. Use a fresh Moisture Muncher desiccant capsule (item # SL911) inside the housing.
  7. If using the waterproof inner camera in wet environments (without the UW housing), allow the camera to completely dry before inserting it into the UW housing. Water trapped in the camera’s speaker and microphone holes may evaporate inside the housing and cause fogging to occur.
  8. If the housing or camera lens fogs, do this:
    1. Load one fresh Moisture Muncher capsule inside the camera’s battery compartment and seal the camera for 1 to 2 days. This will dry out the inside of the camera.
    2. Load one Moisture Muncher capsule inside the UW housing and seal the camera inside the housing for 1 to 2 days. This will dry out the inside of the housing and exterior of the camera. 

If you followed the above advice and the camera or housing still fogs, contact your local authorized SeaLife dealer or the distributor/service center in your country for repair service.

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Link123 Plus App

19. Camera not making wireless connection with Link123 Plus app

Here are steps for establishing a wireless connection between the camera and link:
A. Power on the camera.

B. Launch the Link123 Plus app on your smart device.

C. Select “Enable Camera’s Wifi” on your smart device to display a list of cameras within wireless range. The list will include one or more cameras starting with “abcam” and followed by 7 digits corresponding to the camera’s serial #.

D. Select your camera from the list [the one that matches your camera’s serial #.]

E. After waking up the camera, the camera will display a message, “Waiting for the mobile phone connection.”

F. Go to the WiFi Settings menu on your smart device and select your camera from the list of available hot spots. Again, your camera name (SSID) will be displayed as “abcam” followed by 7 digits corresponding to your camera’s serial #.

G. Enter the default password “12345678”. The password and camera name (SSID) may be changed later on.

H. Close the WiFi settings menu and launch the Link 123 Plus app again.

I. Select OK (Enter App) on your smart device.

If a wireless connection was successfully established, you will see a live view from the camera displayed on your smart device. If connection was not successful, reboot your camera and start over at step a).

Important Notes:

A. The camera must have date/time setup completed before attempting to connect to Link123 Plus app.

B. Some Android smart phones and tablets will continue searching for another wireless connection after you established WiFi connection with the camera. The result is the wireless connection between your phone and camera will be dropped. The solution is to temporarily turn off your phone 3G/4G Data or put the phone in airplane mode and then turn on WiFi. Both of these methods result in your phone’s data turned off and WiFi turned on.

C. If you have installed a VPN [virtual private network] app on your smart phone or tablet, disable the VPN before attempting to establish wireless connection with the DC2000 camera. The VPN app may interfere with the ability to wirelessly connect to the cameras.

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20. Unable to locate/share downloaded videos with Link123 Plus app on Android phone/tablet

After downloading videos from your DC2000 camera to Link123 Plus app, you can playback videos within the Link123 Plus app.  The downloaded videos will not appear in the Android device Gallery app; however, the files are saved to the “My Files” app included with your smartphone/tablet.  Here’s where the downloaded video files are saved. This only applies to Android devices and not iPhones/iPads.

  1. Open your “My Files” app.  My Files app is located in your device App folder.
  2. Select “Internal Storage”
  3. Select “DCIM”
  4. Select “Link123 Plus”.  Downloaded videos will be saved here.

You can add a shortcut to your home screen so video files are only one click away.  There are many free “file browser apps” available in the Google Playstore.  For example, the “ES File Explorer” app is one that we have tested and works well.

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21. Wired connection from DC2000 camera to smartphone/tablet

Although the DC2000 features wireless connection to your Apple or Android smartphone/tablet, there is a faster alternative for importing DC2000 photos/videos directly to your smart device.  Here’s how:

For Android phones/tablets – You will need an “On-the-Go” USB adapter for your phone tablet, which is readily available online.  The adapter converts your device’s charging port to a standard USB port. 

Connect the USB to your phone/tablet.  Connect the DC2000 USB cable to the camera and USB adapter.  Power on the camera.  Open “My Files” app located in your device system tools.  There you will find all the photos/videos saved in your camera. 

For iPhone/iPad devices – Apple manufacturers a Lightning to SD Card Camera Reader accessory that allows you to import photos/videos from a SD or micro SD memory card directly to your iPhone or iPad.  This is a faster alternative to using the DC2000’s wireless connection for importing files.

iPad connected to Apple card reader

 

The Lightning to SD Card Camera reader accessory is available at Apple stores.  Here are instructions for importing photos/videos to your iPad or iPhone:

  1. Remove the micro SD memory card from your DC2000 and insert it into the SD card adapter. That converts the micro SD card to a standard sized SD card that fits into the card reader slot.  Your micro SD card should have included the SD card adapter. 
    SD Card Adapter (left) and micro SD card (right)
  2. Insert the SD card into the Lightning card reader and connect the card reader to your iPhone or iPad.
  3. Open the Photo app and select the “import” tab on the bottom right of the app. Select the files you want to import.  The selected photo and video files will be saved to your iPhone/iPad’s photo gallery.

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22. Cannot find Link123 Plus app in Google Play Store

The Link123 Plus app is compatible with Android smart phones and tablets running Android version 5.0 or higher.  If your phone/tablet is running on an older Android Version, the Link123 Plus app will not appear in the Google Play Store.  Please try updating the Android version on your device or consider using a newer Android device running Android 5.0 or higher.  

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DC2000 General/Other

23. SL7405 USB Battery Charger for DC2000 is not charging the battery

The most common cause for battery not charging in the SL7405 charger is damage to the charger contacts.  If the battery is inserted incorrectly into the charge, the contacts may bend or break.  See below for correct and incorrect method for inserting the battery.

Correct – Sliding the battery into the charger as shown above is the correct method
Incorrect – Pushing battery down into the charger will damage the contacts

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24. DC2000 Instruction Manual updated January 2019

SeaLife has updated the DC2000 instruction manual in January 2019.  The updated version is marked “4th Edition – January 2019” on the back cover.  The updated manual includes some corrections from previous manual editions and new information related to firmware update V1.08

Please email quality@sealife-cameras.com if you find any typos or discrepancies in the instruction manual.  

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25. Using SeaLife Fisheye Lens SL975 with DC2000

The SL975 fisheye lens accessory works with the DC2000 camera when used underwater.  On land, the camera will not focus with the fisheye lens attached.   The camera may be set to any focus setting (i.e. Auto Focus, Macro or Super Macro), except for infinity.

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26. Tips for avoiding rust stains on stainless steel parts

The DC2000 UW housing and inner camera uses marine-grade stainless steel or anodized aluminum hardware suitable for saltwater and marine environments. If not properly cared for, rust stains and corrosion may appear on the stainless steel surfaces. Make sure to soak the sealed housing in fresh water for 20 minutes to fully dissolve any trapped salt residue. Push each of the buttons multiple times while the housing is soaking to remove any sand and debris trapped underneath the buttons. Allow the housing to completely dry before storage. Keep all metal surfaces clean. If rust stains appear, use a soft bristle brush (like toothbrush) or clean moist cloth. A good source for more information on stainless steel is http://www.ssina.com.

If the rust stain does not clean off, or if you see that rust stains have entered inside the shaft of the metal buttons [which usually will result in the button sticking], contact your local authorized SeaLife dealer or the distributor/service center in your country for repair service.

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27. Connecting Sea Dragon Flash optical cable to DC2000 Flash Link adapter

Follow these steps to ensure the optical cable is securely connected to the Flash Link adapter:

  1. Insert the non-coiled end of the optical cable (A) through one of the grabber holes of the Flash Link adapter (B).
  2. Pull about 2” (5cm) of the optical cable through the grabber hole and insert the end of the cable into the other hole as shown below. Push cable end down into the hole until it comes to a stop.
  3. Pull the other end of the camera to remove some of the extra slack, leaving about 1” (2.5cm) of cable bend as shown below. It is normal for thin layer of cable sheathing to be scratched off during this procedure.

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