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Parts and Service

We stand behind our product with a pledge to provide superior service to our customers. If your camera needs service or if you need a replacement part, we promise fast, friendly and professional service, so you can have your equipment in good working order before your next dive trip.

The following information applies to the USA Service Center only:

Parts

To order spare parts, please contact your local SeaLife dealer.
Visit our Dealer Locator page to find a dealer near you.
US residents can also order spare parts online at www.SealifePartsDirect.com

Repair Service for US Residents

If your SeaLife product is damaged and requires repair service, please follow these important instructions:

1. Review the Trouble Shooting Guide located in the product instruction manual

2. Visit the Product Updates page located in the Technical Support menu

3. Check that you have the most recent firmware loaded on your camera

4. Contact the dealer from whom you purchased the product - the Dealer Locator page contains a complete list of local dealers that may be able to assist you with trouble shooting your problem

If none of these options help, and please follow the instructions below to return your product to SeaLife:

1. Contact the SeaLife Service Center to request a return authorization # (RMA #). Please provide your name, mailing/shipping address, phone number, and a brief description of your problem.

2. You will be emailed an RMA #. Once received, please download and complete the following RA form and enter all required information including the RA #:  Return Authorization Form (PDF)

3. Ship the SeaLife product (freight prepaid) to:

SeaLife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057

Remember to insure your shipment in the event of loss or damage during transit, which is your responsibility.
Include the following materials along with your product:

  • Completed Return Authorization form (See above link to download form)
  • Copy of your original purchase receipt (proof of purchase)
  • Mark the outside of the shipping carton with your return authorization #

Please allow about 2 to 3 weeks turnaround time for processing and repairs. Let us know if you require any rush service and we will do our best to accommodate your needs.

You will be notified in advance of any repair charges for the service being performed if damages are not covered under warranty.

Please refer to the warranty statement included with your product for more information about the SeaLife product Limited Warranty. Manufacturer warrants to the original purchaser of new and unused product in its original packaging, for a period of one (1) year from date of purchase.

The USA Service Center is open Monday through Friday, 8:30 am to 5:00 pm (EST).

Sealife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057

Phone: (856) 866-9191

Email: service@sealife-cameras.com