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Parts and Service

We stand behind our product with a pledge to provide superior service to our customers. If your camera needs service or if you need a replacement part, we promise fast, friendly and professional service, so you can have your equipment in good working order before your next dive trip.

Parts

To order spare parts, please contact your local SeaLife dealer.Visit our Dealer Locator page to find a dealer near you.
US residents can also order spare parts online at www.SealifePartsDirect.com.

Repair Service

If your SeaLife product is damaged and requires repair service, please follow these important instructions:

  • Review the Trouble Shooting Guide located in the product instruction manual
  • Visit the Product Updates webpage located in the Technical Support menu.
  • Contact the dealer from whom you purchased the product - they may be able to assist you with returning the damaged product to one of the authorized service centers in your country. The Dealer Locator page contains a complete list of local dealers and the master distributor/service center in your country.

Important:

  • If you are shipping the SeaLife product directly to the service center in your country, you must contact the service center for a return authorization before shipping the product.
  • If you purchased the SeaLife product outside of your country of residence, contact the distributor/service center within your country of residence for repair information, a processing and handling fee may apply.
  • Do not return product to the USA Service Center unless you reside in the USA or if you do not have a distributor/service center in your country. Customers who send the product to the USA Service Center are responsible for all freight, duty and insurance costs related for shipments to and from the USA service center.
  • Please refer to the warranty statement provided with your SeaLife product for explanation of warranty coverage.

The following information applies to the USA Service Center ONLY:

-Contact the SeaLife Service Center to request a return authorization # (RMA#). Please include your name, mailing/shipping address, phone number, and a brief description of your problem.
-Download and complete the following RA form and enter all required information including the RA #.

Download the Return Authorization Form (PDF)

Ship the SeaLife product (freight prepaid) to:

SeaLife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057

Remember to insure your shipment in the event of loss or damage during transit, which is your responsibility.
Include the following materials along with your product:

  • Completed Return Authorization form (See above link to download form)
  • Copy of your original purchase receipt (proof of purchase)
  • Mark the outside of the shipping carton with your return authorization #

Please allow about 2 to 3 weeks turnaround time for processing and repairs. Let us know if you require any rush service and we will do our best to accommodate your needs.

You will be notified in advance of any repair charges for the service being performed if damages are not covered under warranty.
Please refer to the warranty statement included with your product for more information about the SeaLife product Limited Warranty.

The USA Service Center is open Monday through Friday, 8:30 am to 5:00 pm (EST).

Sealife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057

Phone: (856) 866-9191

Email: service@sealife-cameras.com