1. Important Product Alert
2. Leak Alarm activates as soon as housing is powered on
3. How to fit iPhone 12 / 11 Pro Max into the SportDiver housing
4. Cannot open the housing
5. Attaching wrist strap to the underwater housing
6. Fogging inside the housing lens
7. Glare showing up in photo
8. Siri launches when putting iPhone into the housing
9. Leak alarm activates when inserting the phone into the housing
10. The 3.5-minute Leak Analysis not working – keeps displaying “Prepare Housing….” message
11. SportDiver app V2.0 update available now
12. Zoom function not working in Photo mode with iPhone SE or Xr, but works in video mode
13. “Keep pumping” or “Leak Detected” message appears during 3.5-minute leak analysis
14. iPhone “Back Tap” feature activates while underwater
15. Cannot play .MOV videos on Windows computer
16. Button response is slow in the Lens Settings menu
17. The settings in the menu are not visible
18. Vacuum pressure check (Leak analysis) not working at high altitude
19. On-screen icons overlapping
20. How to display on-screen exposure and settings
21. RAW+JPEG, zooming and some other settings are not accessible
22. Photos and Videos Not Saved to Phone
23. Notifications still appear when Do Not Disturb is turned on
Still having issues or problems? Contact us for support and make sure to include the following information:
Please contact us at sealife-cameras.com/contact
(See below for App troubleshooting)
Make sure you and the SportDiver housing are completely dry when releasing the vacuum pressure and opening the waterproof door. Releasing the pressure with a wet finger will result in water drops getting forcefully pulled into the housing and internal electronics. Not following these important instructions may cause the leak alarm to activate and damage the electronics.
The gold-plated wet sensor is located on the inside bottom right of the SportDiver housing. The leak alarm will activate if anything conductive touches the wet sensor – your finger, water drop(s), dirt/debris, etc. If the alarm activates every time you power on the housing, some water drops may have entered the internal electronics behind the wet sensor, or the sensor has become damaged. Try these troubleshooting tips:
Power off the housing. Use a cotton cloth to clean and dry the wet sensor. If leak alarm still activates when powering on the housing, use a thin strip of tissue paper to absorb water droplets trapped behind the wet sensor, particularly on the back right of the wet sensor near the lead cable.
If the leak alarm still activates every time you power on the housing, some water drops may have deposited on the internal electronics. See above Important Product Alert. In this case, insert a new Moisture Muncher desiccant capsule inside the housing and keep the rear housing door sealed for one or two days. For faster drying, use a hair dryer on low heat / low fan speed. Direct the warm air towards the wet sensor for about 5 minutes. Be careful not to overheat the housing.
If the above information does not fix the issue, please contact the SeaLife Service Center in your country. For a list of dealers/distributors that can offer repair service, please visit the SeaLife website at www.sealife-cameras.com/dealer-locator/
Replace the pre-installed medium-sized rubber grip tabs with the small-sized grip tabs. The small grip tabs are in the white envelope included with the SportDiver. See page 14 of the manual for details.
The internal vacuum pressure must be released before the housing can be opened. Unscrew the vacuum check valve cap. Use your fingertip to move the rubber yellow 1-way valve sideways to release the pressure. Do not push down the valve as that will not release the pressure. You may also use some unsharp object, like a pen cap, to move the valve sideways. Never use sharp object near the rubber 1-way valve.
The housing wrist strap included with the SportDiver UW camera attaches to the housing as shown below. Attached the looped end of nylon cord through the housing strap connector (A). The clip (B) is used for attaching the camera to your BCD (buoyancy Control Device) D-ring. Adjust the sliding lock (C) to tighten around your wrist.
Humid air or water drops trapped inside the underwater housing may condense on the cooler glass lens port and cause fogging. Here is the best way to prevent fogging:
Glare in the upper left corner may occur when a bright light or sunlight is behind you and there is an air gap above the phone. Light is passing through the air gap and reflecting of the inside of the glass lens port. It is more likely to occur on land and not underwater. To prevent this glare, apply a small piece of black tape to the inside of the housing to fill the air gap.
The volume button is being pressed accidentally. Move the rubber grip tabs around so they do not touch the iPhone buttons. Refer to page 14 of the manual.
Your finger is conductive like water, so touching the water sensor will activate the alarm. Avoid touching the water sensor. If the alarm goes off by accident, power the housing off and on again. Refer to page 21 of the manual.
After preparing the housing and applying vacuum pressure, the app keeps displaying Please Prepare Housing message and status LED continuously flashes red, yellow and green. This issue is most likely caused by exceeding the SportDiver’s high altitude pressure limit. The SportDiver housing vacuum pressure check (leak analysis) works up to altitude of 6500 ft / 1980m (11.6 psia). At higher altitude, the SportDiver Leak Analysis will malfunction and LED status indicator will show red/green/yellow error code.
(See above for underwater housing troubleshooting)
Note: SeaLife app developers are continuously working on app enhancements based on user feedback. Please feel free to share your ideas and suggestions by emailing email@example.com.
The SeaLife SportDiver app, version V2.0, is now available in the Apple App Store.
App name: SportDiver. The update includes the following enhancements:
SeaLife app developers are continuously working on app enhancements based on your feedback. Please feel free to share your ideas and suggestions by emailing firstname.lastname@example.org.
We are aware of this issue and working on solution to allow zoom function with iPhone SE (2nd generation) and iPhone Xr. We will release an app update as soon as solution is found. Thank you for your patience.
The most likely cause for “Keep Pumping” message is heat build-up inside the sealed housing. After reaching the “Good” vacuum pressure and 3.5-minute leak analysis starts, and heat build-up will increase air pressure, reducing vacuum pressure. To prevent heat build-up, allow the housing to adjust to the ambient temperature before starting the leak analysis. In other words, taking a cool housing [from air-conditioned room] to a warm tropical climate will cause heat expansion inside the sealed housing, which can be avoided by allowing the housing temperature to adjust to near ambient temperature. Also avoid exposing the housing to direct sunlight.
If the “Keep Pumping” message still appears, try giving an extra ½ to 1/3 pump after reach the “GOOD” target vacuum pressure. The pressure gauge should remain in the “GOOD” range. This little extra vacuum pressure should help to offset any heat expansion, particularly in hot tropical climates.
If the above information does not fix the issue, please contact the SeaLife Service Center in your country. For a list of dealers/distributors that can offer repair service, please visit the SeaLife website at www.sealife-cameras.com/dealer-locator/.
Back tap is a new feature with iOS 14 that performs select tasks when tapping the back of the phone 2 or 3 times. Back Tap should be turned Off when the phone is inside the housing because it may accidently perform the task and close the SportDiver app if the housing gets bumped or knocked.
We recommend using the VLC Media Player, which is a free download at https://www.videolan.org/vlc/index.html
The lens setting has a 1-second delay when changing lenses. That is necessary for stable app performance.
Change the iPhone’s Display & Brightness setting from Dark mode to Light mode. A future app update will allow you to read the full menu in Dark mode.
The SportDiver housing vacuum pressure check (leak analysis) works up to altitude of 6500 ft / 1980m (11.6 psia). At higher altitude, the SportDiver LED status indicator will show red/green/yellow error code.
When diving at altitudes higher than 6500 ft, you will need to disable the leak alarm in the SportDiver app Settings Menu. Make sure you carefully set up the housing to avoid a leak – inspect, clean and lube O-rings, and properly seal the waterproof door. You also need to add two pumps of vacuum pressure after sealing the housing even though the leak alarm is disabled. The vacuum pressure helps the waterproof door to fully seat itself into the housing, creating a strong seal.
Icons on the right side will overlap as shown above when Display setting is set to “Zoomed” view. Go to your iPhone settings >>> Display & Brightness and change display setting to “Standard” view.
The SeaLife SportDiver app update V2.0 includes on-screen exposure & settings data feature, which can be enabled or disabled. To enable the on-screen exposure data feature, go to iPhone settings >>> scroll down and enter the SportDiver app settings. You will find the on/off toggle at the bottom. See below screenshot.
Some of the SportDiver settings are not accessible when other settings are enabled. For example, when RAW+JPEG is enabled, zooming function is disabled. The below chart shows all the combination of settings are not available depending on other settings. These are systems limitations imposed by the Apple iOS and are beyond our control.
Check that SeaLife SportDiver app permissions are set correctly. The following screenshot shows the correct app permissions. Access to Photos must be set to “All Photos”. App permissions are located under phone Settings -> SportDiver [app].
Phone notifications will still appear if Do Not Disturb “Silence” setting is set to “While iPhone is locked”. Select “Always” to prevent notifications from appearing when Do Not Disturb is On. Do Not Disturb setting is located under phone Settings -> Do Not Disturb.