SportDiver Underwater Housing


1. Cannot open the housing

The internal vacuum pressure must be released before the housing can be opened.  Unscrew the vacuum check valve cap.  Use your fingertip to move the rubber yellow 1-way valve sideways to release the pressure.  Do not push down the valve as that will not release the pressure.  You may also use some unsharp object, like a pen cap, to move the valve sideways.  Never use sharp object near the rubber 1-way valve.

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2. Attaching wrist strap to the underwater housing

The housing wrist strap included with the SportDiver UW camera attaches to the housing as shown below. Attached the looped end of nylon cord through the housing strap connector (A). The clip (B) is used for attaching the camera to your BCD (buoyancy Control Device) D-ring. Adjust the sliding lock (C) to tighten around your wrist.

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3. Fogging inside the housing lens

Humid air or water drops trapped inside the underwater housing may condense on the cooler glass lens port and cause fogging. Here is the best way to prevent fogging:

  1. Do not allow any water drops to enter the inside of the housing. Even one water drop can evaporate and condense (fog) on the lens port.
  2. The phone must be completely dry before inserting it into the UW housing.
  3. Load the phone and housing in a dry environment, like an air-conditioned room. This will help to avoid trapping humid air inside.
  4. Avoid letting the housing get hot or sit in direct sunlight for pro-longed periods of time.
  5. Avoid opening the housing in a humid environment. If you need to charge the phone between dives, make sure you and the phone are dry before opening the housing.
  6. Use a fresh Moisture Muncher desiccant capsule (item # SL911) inside the housing.

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4. Glare showing up in photo

Glare in the upper left corner may occur when a bright light or sunlight is behind you and there is an air gap above the phone. Light is passing through the air gap and reflecting of the inside of the glass lens port. It is more likely to occur on land and not underwater. To prevent this glare, apply a small piece of black tape to the inside of the housing to fill the air gap.

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5. Siri launches when putting iPhone into the housing

The volume button is being pressed accidentally. Move the rubber grip tabs around so they do not touch the iPhone buttons. Refer to page 14 of the manual.

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6. Leak alarm activates when inserting the phone into the housing

Your finger is conductive like water, so touching the water sensor will activate the alarm. Avoid touching the water sensor. If the alarm goes off by accident, power the housing off and on again. Refer to page 21 of the manual.

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SportDiver App


7. iPhone “Back Tap” feature activates while underwater

Back tap is a new feature with iOS 14 that performs select tasks when tapping the back of the phone 2 or 3 times. Back Tap should be turned Off when the phone is inside the housing because it may accidently perform the task and close the SportDiver app if the housing gets bumped or knocked.

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8. Cannot play.MOV videos on Windows computer

We recommend using the VLC Media Player, which is a free download at https://www.videolan.org/vlc/index.html

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9. Button response is slow in the Lens Settings menu

The lens setting has a 1-second delay when changing lenses. That is necessary for stable app performance.

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10. The settings in the menu are not visible

Change the iPhone’s Display & Brightness setting from Dark mode to Light mode. A future app update will allow you to read the full menu in Dark mode.

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